Company Profile
Location: Waterbeach, UK
Department: IT
Type: Full-time, Permanent
Company Profile
Thermoteknix Systems Ltd, founded in 1982 and based in Cambridge, is a world leader in thermal imaging, night vision, and augmented reality systems. Our award-winning technologies are trusted by defence, security, and industrial customers in over 70 countries. With in-house R&D, cutting-edge innovation, and a global reputation for quality, we design and manufacture solutions that perform in the toughest environments.
Role Overview
We are looking for a proactive and hands-on IT Support Technician (1st/2nd Line) to help keep our fast-paced, technically driven organisation running smoothly. You will play a key role in ensuring our people have reliable access to the tools, systems, and devices they need to stay productive—whether they’re working on-site or remotely.
With experience in customer-focused IT support environments, you’ll be confident assisting a smart and demanding user base, troubleshooting a wide variety of hardware, software, and infrastructure issues with professionalism and curiosity. You will take ownership of issues, drive them to resolution, and contribute to the continuous improvement of our IT environment.
Day‑to‑day, you’ll work alongside the team responsible for IT, assisting with IT administration tasks and ongoing operational support. The role offers opportunities to develop your skills and gain broader experience through continuous professional development.
This role is ideal for someone who values teamwork, consistency, and a methodical approach to delivering reliable IT support across the organisation.
Department: IT
Type: Full-time, Permanent
Company Profile
Thermoteknix Systems Ltd, founded in 1982 and based in Cambridge, is a world leader in thermal imaging, night vision, and augmented reality systems. Our award-winning technologies are trusted by defence, security, and industrial customers in over 70 countries. With in-house R&D, cutting-edge innovation, and a global reputation for quality, we design and manufacture solutions that perform in the toughest environments.
Role Overview
We are looking for a proactive and hands-on IT Support Technician (1st/2nd Line) to help keep our fast-paced, technically driven organisation running smoothly. You will play a key role in ensuring our people have reliable access to the tools, systems, and devices they need to stay productive—whether they’re working on-site or remotely.
With experience in customer-focused IT support environments, you’ll be confident assisting a smart and demanding user base, troubleshooting a wide variety of hardware, software, and infrastructure issues with professionalism and curiosity. You will take ownership of issues, drive them to resolution, and contribute to the continuous improvement of our IT environment.
Day‑to‑day, you’ll work alongside the team responsible for IT, assisting with IT administration tasks and ongoing operational support. The role offers opportunities to develop your skills and gain broader experience through continuous professional development.
This role is ideal for someone who values teamwork, consistency, and a methodical approach to delivering reliable IT support across the organisation.